Family Action is a charitable company limited by guarantee, registered in England and Wales under number 01068186 and registered with the Charity Commission under number 264713, whose registered office is Unit 24, Angel Gate, City Road, London, EC1V 2PT. Further information on Family Action can be found at




We welcome applications for from you in relation to welfare needs and holidays for women residing in Greater London


In order to make an application you will need to register by following the instructions that will be provided on the screen. When you enter your email address, our systems will make some checks and either allows you to sign in, allows you to create an account for yourself, or allows you to create an account for your organisation.


This will include the setting of a password. You will receive an email confirming that you have created an account and will be asked to validate it by clicking on a link in the email. You will need to provide your email address and password to access your account. If you forget your password click on the link to say so and a new password will be sent to the email address originally provided.


Once you have opened an account you will be able to complete an online application form. 


When you have completed and submitted the application you will immediately receive an automated email providing you with a unique reference number for the application and the latest date on which the application will be considered (usually within 5 working days of receipt).


Family Action will verify the eligibility of all grant applications and will consider the merits of each grant application and determine who in its opinion the most meritorious applicants are. Providing funding is available the most meritorious applicants will receive a grant. You will be informed of our decision, by email, within 2 working days of the date on which the application is considered.  Where a grant application is successful and the grant payment is to be made by prepayment card (see below) the grant beneficiary will also receive an email informing them our decision and providing them with a PIN number to activate the prepayment card.


The total amount of the Grant awarded to each applicant will be outlined to the referring agency and the beneficiary by email, as appropriate.


Grants payments will be made by one of the following options, chosen by the referring agency:

·         Prepayment card which will be sent directly to the beneficiary by the third party card supplier. Family Action will email the beneficiary direct with the pin code with which they can activate their prepayment card.

·         By BACS directly into the referring agencies bank account.

·         By transfer to the services credit/debit card (Family Action services only).


The Grants may be subject to additional conditions, (e.g. receipt of a reference or supporting statement) and will not be paid out unless the conditions are met.


The grant specific conditions will be outlined to the Applicant’s referring agency by email. Grants are a single allocation of funds. Nothing communicated to the Applicant or referring agency shall be construed as creating an ongoing funding relationship beyond the amount of the Grant. Family Action does not require any services to be provided to us.


The opinion and decision of Family Action in relation to the awarding of each grant is within its absolute discretion and the decision is final. No correspondence will be entered into regarding any failure to award applicants a grant, the amount thereof, or the terms on which it was awarded.


Successful Applicants may be contacted to ask whether they would consent to being subject to case study or publicity. 


Family Action shall be entitled, in its discretion, to stop any Grant payment or require that you repay some or all of the Grant if you do not confirm to our satisfaction that the Grant has been used for its intended application.


If the application is unsuccessful the referring agency will be contacted and informed of the decision not to award a grant at this time. They may make future applications, unless Family Action has uncovered fraud in relation to their application. Applications made fraudulently may be referred to the Police for further investigation.  




When anyone asks us for a grant we have to collect information about the person for whom an application for a grant is being made and the circumstances surrounding the application that will help us make a decision. This is something that organisations like ours have always done. The law demands that all organisations, including charities, tell you what personal information about you they collect and they must also tell you what they are going to do with that information.


These Terms and Conditions will explain what we will do with the personal information that we collect from you or about you. You, or your legal guardian or agent, must agree to these Terms and Conditions and the submission of your application constitutes acceptance of these terms.


If you are providing information about someone else, you must have, or be legally able to give their consent to provide their personal information to Family Action in line with the Privacy Statement below.




Much of the information that you need to provide to submit a grant application is Personal Data as defined by the Data Protection Act 1998. The Data Protection Act places certain obligations on us to protect your personal data when it is in our control and only use it for specified purposes.


For the purposes of the Data Protection Act (the ‘Act’) and these Terms and Conditions Family Action shall be the Data Controller, in relation to the personal information supplied by, or about you. Please write to the Head of Grants at the above address if you have any questions or queries about our processing of your Personal Data including:  

·         amendment or alteration of your Personal Data;

·         retrieval, consultation or use of your Personal Data;

·         sharing, disclosure of your Personal Data by transmission, dissemination or otherwise making available; or

·         alignment, combination, blocking, erasure or destruction of your Personal Data.


The Personal Data which is processed by the employees of Family Action may be provided by the Applicant, their agent, their Parent/Guardian, children or third parties. Personal Data may be retained by Family Action whether or not a grant is made and, if a grant is made, following the end of the grant period.


The employees of Family Action process the Personal Data of the applicant(s) and any children for whom a grant application is made for the following purposes:

·         administering your application for a grant or grants;

·         confirming that the information supplied is accurate;

·         maintaining records of the application and any awarded grants;

·         as an anonymised case study to show how Family Action can assist others;

·         fund raising;

·         campaigning;

·         research and analysis;

·         the prevention and detection of crime;

·         monitoring the ethnic and demographic backgrounds of grant applicants;

·         keeping in contact with the beneficiaries of any grant both during and after the grant period for the purposes specified in this statement.


Family Action will keep your Personal Data confidential and will not share it with third parties unless:

·         the third party is providing services to Family Action in relation to the giving and administration of grants to the applicant(s) or any related children, on the condition that they keep the personal information confidential.

·         it has been adequately anonymised, to ensure that you are not able to be identified;

·         Family Action is under a duty to do so by rule of law, or regulatory requirement;

·         Family Action needs to report a crime.

·         You have provided clear and informed consent to share your Personal Data and your individual story about how Family Action and receipt of the Grant has helped you. 


In the event that you choose to participate in this you will be given full control by way of a separate consent agreement to detail how much of your Personal Information you wish to share, and in what way.


In addition you may choose to “opt in” to receive information about the activities of Family Action from time to time. These communications will be sent to you, via email. Please contact us at the above address if you wish to discontinue receiving these communications.




Please find below definitions of some of the terms above for your information and assistance.



In the Act "processing" means obtaining, recording, or holding the information or data or carrying out any operation or set of operations on the information or data. including:


Personal Data

·         any data from which the identity of a living individual can be determined, either by itself or with other data processed by data controller;

·         any information such as name and address, email address, telephone number and general contact details, personal data includes images on film (e.g. CCTV images), photographs and telephone voice recordings.


Sensitive Personal Data

Sensitive Personal Data means personal data consisting of information as to:

·         the racial or ethnic origin of the data subject;

·         the data subject's political opinion;

·         the data subject's religious beliefs or other beliefs of a similar nature;

·         whether the data subject is a member of a trade union (within the meaning of the Trade Union and Labour Relations (Consolidation) Act 1992);

·         the data subject's physical or mental health or condition;

·         the data subject's sexual life;

·         the commission or alleged commission by the data subject of any offence; or

·         any proceedings for any offence committed or alleged to have been committed by the data subject, the disposal of such proceedings or the sentence of any court in such proceedings.




You agree that Family Action, Trustees, Directors, employees, agents or other representatives or data providers will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances for any amount or kind of loss or damage (including without limitation, any direct. indirect, punitive or consequential loss or damages, or any anticipated loss of profit, loss of profit. loss of opportunity, loss of data, costs and fines and/or any special or incidental damages of any kind) that may result to you or a third party arising from or connected in any way to:

·         interruption of business; or

·         incorrect or incomplete details provided to us; or

·         non-delivery of forms or other communications or

·         events beyond our reasonable control.


Notwithstanding any provision of these Terms of Conditions, we do not exclude or limit our liability for:

·         death or personal injury caused by our negligence or that of any of our officers, employees or agents; or

·         fraudulent misrepresentation; or

·         any liability which it is not lawful to exclude.




If the whole or any part of any provision of these Terms and Conditions is or becomes invalid, void or unenforceable for any reason the same shall to the extent required be severed from these Terms and Conditions and rendered ineffective so far as is possible without modifying the remaining provisions of these Terms and Conditions and shall in no way affect the validity or enforceability of any other provisions.     




These Terms and Conditions are not intended to create and shall not create any rights, entitlements, claims or benefits enforceable by any third party by virtue of the Contracts (Rights of Third Parties) Act 1999.



Date:  1st April 2016